2.2. Performance Analysis in Context
Performance analysis is critical because it is the process that enables us to provide data-driven advice about performance. That is what matters in every organization. Wasted efforts—scrap, according to Brinkerhoff—must be minimized.
It is time for human resources and training professionals to turn from their habitually favored interventions, like training, to solutions that match the customer and situation, even if it is not what was originally requested. Performance analysis is the study done to define that solution in ways that go beyond the automatic to create fresh, grounded approaches for clients. That is what IBM did when it recreated training for thirty-eight thousand global salespeople. Not surprisingly, ...
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