7.2. Opportunities
This chapter is strikingly different from the technology chapter in the first edition of First Things Fast. New tools are suggested. New approaches are included. New software is introduced. New roles are possible, for everyone who is involved. Net. Net. This is a good time for the performance analyst, and technology contributes to that positive outlook.
Technology, as you can see, supports several "mantras" highlighted in this book:
Be systematic. Technology supports you in an iterative process, that of collecting data from one phase and using it to focus subsequent questioning and data-collection efforts in the next phase.
More sources are better than just a few. Technology helps you reach for many views and opinions.
Manage ...
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