First Mile Access Networks and Enabling Technologies

Management of Multiple Technologies in the Network

Due to overwhelming usage of multiple technologies and the wide array of services offered in the last mile, service provisioning and management is very important for successful implementation of these solutions. Seamless provisioning systems that interface with all the previously described technologies are essential. Management systems should be able to seamlessly support initial customer contact, turn up of the services, customer service, and billing systems (all of which should be transparent to the customer). The most important issue facing broadband service providers today is their lack of customer service and support. The management system designs typically involve an integrator to integrate ...