First Line Supervision, Fifth Edition

7Getting the Work Done

Learning Objectives

By the end of this chapter, you should be able to:

• Identify the factors that affect performance motivation.

• Describe how to obtain top performance from your employees.

• Explain how to use delegation to get work done.

• Identify the procedures for planning and organizing your work.

• Describe how time management and stress affect productivity.

In previous chapters we’ve discussed the importance of understanding your role and responsibilities, communication, people development, managing people, and teamwork as necessary ingredients to being a successful first-line supervisor. Those ingredients by themselves, ...