Introduction

ComDel’s Bill Wolter, 30, found out he was leading the project at 5:00 P.M. He’s been a project manager for several important financial reengineering projects. Most recently, he led the team that was responsible for a major systems conversion. Suddenly, he was the project manager for the installation of White River, the management information system that would support the entire financial products division, with two thousand users. Bill knew he was a front-runner for this promotion, the biggest of his career. But even his prior experience in leading large projects did not prepare him for this new job. He has six weeks to assemble the team and get the project scoped and launched, and nine months to get the new system completely installed. ...

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