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First-Level Leadership: Supervising in the New Organization

Book Description

Now more than ever, leadership is the determining factor in successful organizations. Building and sustaining a competitive advantage requires leadership at all levels, not just the top. First-level supervisors are in a unique position to provide this new leadership. This course has been developed for the first-level supervisor charged with providing leadership in a dynamic business environment. Using assessments, activities, and case studies, you?ll learn how to manage the transition from supervisor to first-level leader, motivate and retain employees, lead with impact and influence, manage project and virtual teams, lead for competitive advantage, and craft and implement a plan for managing change. You?ll learn the attitudes, skills, and behaviors needed to lead and prosper in your organization.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. About This Course
  6. How to Take This Course
  7. Introduction
  8. Pre-Test
  9. 1 Making the Transition to First-Level Leader
    1. How Do I Make the Shift to First-Level Leader?
    2. Five Key Competencies for First-Level Leaders
      1. Leading and Motivating Today’s Worker
      2. Leading with Impact and Influence
      3. Leading Workplace Teams
      4. Understanding Your Organization’s Competitive Business Environment
      5. Planning and Managing Change
      6. How First-Level Leaders Are Demonstrating These Attributes
    3. Changing How You View Your Job
    4. Modeling the Way
      1. Situation 1
      2. Situation 2
      3. Matching Words and Behavior
    5. Leader-Follower Partnerships
      1. Characteristics Followers Seek
      2. Results of a National Poll
    6. First-Level Leaders Use All Their Skills
      1. Technical Skills
      2. Interpersonal Skills
      3. Conceptual Skills
      4. System Skills
    7. Planning the Five-Step Journey
    8. Recap
    9. Review Questions
  10. 2 Leading Today’s Workers
    1. Introduction
    2. The Challenge of Leading Today’s Workers
    3. Key Retention Factors
      1. Flexible Work Arrangements
      2. Meaningful and Challenging Work
      3. Professional Development
      4. Recognize Employee Contribution
      5. Culture of Inclusion and Openness
    4. The New Employer-Employee Contract
      1. The Performance Aspect
      2. The Psychological Aspect
      3. The Social Aspect
    5. Creating a Climate for Motivating and Retaining Employees
    6. Strategies for Motivating and Retaining Employees
    7. Recap
    8. Review Questions
  11. 3 Leading with Impact and Influence
    1. Introduction
    2. What Does Influence Mean to You?
    3. Influence Is a Process
      1. Description of Influence Strategies
    4. Five Traits of an Influential First-Level Leader
    5. Communicating with Impact and Influence
    6. Communicating Your Vision
    7. Recap
    8. Review Questions
  12. 4 Leading Workplace Teams
    1. Introduction: Teaming for Marketplace Success
    2. Understanding Effective Teams
      1. Shared and Meaningful Purpose
      2. Specific and Measurable Goals
      3. Clearly Defined Roles
      4. Complementary Skills
      5. Collaborative Processes
      6. Mutual Accountability
    3. Managing Virtual Teams
      1. Set Up the Team for Success
      2. Take Care of the Home Team
      3. Leverage Communication Technologies
      4. Set Up Meaningful Face-to-Face Meetings
      5. Look for Opportunities to Celebrate
    4. Setting Up Project Teams for Success
    5. Getting Projects Off to a Strong Start
      1. Define the Problem
      2. Key Success Criteria
      3. Adequate Resources
      4. Building the Project Team
      5. Be Prepared to Execute Your Project Leadership Responsibilities
    6. Encouraging Creative Thinking
      1. Helping Your Team Open Up Its Thinking
    7. Keeping the Team on Track
      1. How Do You Know When You’re Off Course?
      2. Getting Back on Track
    8. Resolving Conflict
      1. A Team in Conflict
      2. The Situation
      3. Steps to Resolving Conflict
    9. The Leader’s Special Role
    10. Recap
    11. Review Questions
  13. 5 Leading for Competitive Advantage
    1. What Does It Mean to Lead for Competitive Advantage?
    2. The Strategic First-Level Leader
      1. The Four Roles of the Strategic First-Level Leader
      2. Understanding the Four Roles
    3. The Dilemma of a Satisfied Customer
    4. What Customers Expect
      1. Success Criteria: What’s Important to Customers?
      2. How Are You Doing?
    5. Getting Customer Feedback
    6. Taking Your Team to the Next Level of Competitive Impact
      1. What Our Teams Have Accomplished
      2. What Our Teams Don’t Do
      3. Where Do I Start?
      4. Planning for Your Team
    7. The Strategic Benefit of Striving for Added Value
      1. Improving Productivity at IBM
      2. Planning for Process Improvement
    8. Recap
    9. Review Questions
  14. 6 The Leader’s Role in Managing Change
    1. Introduction
    2. What Does it Mean to Manage Change?
      1. Types of Change
    3. Managing the Scope and Speed of Change
      1. Case Study: Implementing a Successful Change Strategy
      2. What Really Happened
    4. Change Management Skills
    5. Introduction: Understanding Resistance to Change
    6. Why People Resist Change
      1. Overcoming Resistance to Change
    7. Your Change Management Plan
      1. Creating Your Change Management Plan
    8. Cell Corp.: Example of a Change Management Plan
      1. Step 1: Clarify the Change Purpose and Goals
      2. Step 2: Clarify What Will Not Change
      3. Step 3: Build Support and Ownership
      4. Step 4: Design the Change Management Initiatives
      5. Step 5: Implement Change Management Initiatives
      6. Step 6: Learn and Adjust
    9. Recap
    10. Review Questions
  15. Bibliography
  16. Internet Resources
  17. Post-Test
  18. Index
  19. Footnotes
    1. Preface
      1. *