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Firing at Will: A Manager's Guide by Jay Shepherd

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Gruntled Employees

We sent my two daughters, ages 8 and 11, to a new day camp this summer. The other camps they had gone to in the past had been fine, for the most part. But “fine,” when used to rate an experience, is just shorthand for “there were no major problems, but it sure didn't wow me.”

But this camp, called LINX Camps in Wellesley, Massachusetts, was by no means just “fine.” As soon as we arrived the first day, we could tell that there was something different about this camp.

The first counselor we met made Disney World employees (or “cast members”) seem like undertakers. She greeted us with a huge, smiling “Hi!” and said that her name ...

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