Footnotes

Introduction

[1] "Many U.S. Employees Have Negative Attitudes To Their Jobs, Employers and Top Managers." The Harris Poll #38, May 6, 2005. Harris Interactive. Available online at http://www.harrisinteractive.com/harris_poll/index.asp?PID=568.

[2] Quy Nguyen Huy, "In Praise of Middle Managers." Harvard Business Review, September 2002, page 72.

Chapter 4

[1] Daniel Goleman, "Leadership That Gets Results." Harvard Business Review, March-April, 2000.

[2] Understanding Panic Disorder, "Understanding Panic Disorder." Available online at http://www.geocities.com/Heartland/Valley/2669/panic.html

Chapter 5

[1] Rosabeth Moss Kanter, "The Middle Manager as Innovator." Harvard Business Review, July-August, 1982, page 95.

[2] John French and Bertram ...

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