ACKNOWLEDGMENTS
We are grateful to the following for permission to reproduce copyright material:
Case studiesCase study 10.1 from http://www.henkel.com/SID-0AC8330A-30F020C3/about-henkel/performance-measurement-11917.htm; Case study 7.1 from ‘Lessons from practice: VBN at Lloyds TSB’ in Value-Based Management, Arnold & Davies. 2000. © John Wiley & Sons Limited. Reproduced with permission.
ExhibitsExhibit I.1 from ‘Madame Tussauds set for public stage as Merlin tries to sprinkle IPO magic’, Financial Times, 24th October 2009, p1 (Johnson, M., Arnold, M., and Blitz, R.) © The Financial Times Ltd; Exhibit 1.1 from Wendelin Wiedeking in ‘Porsche′s disdainful capitalist’ by Richard Milne, Financial Times, p16, 14th May 2007, © The Financial Times ...
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