Acknowledgments

Taking on this endeavor took a small dedicated army. I could not have pulled this project off without the support of my family and colleagues. A special thank you goes to my wife and daughter, Tammy and Abigail, for their never-ending encouragement and patience. Without them onboard from the beginning, this project would have never taken-off. They knew that the time to write this book meant less time for family fun.

Every once in a while each of us is lucky enough to have someone in our corner pulling for us. Barry Render, Ph.D., Consulting Editor, Pearson Press, and Harwood Professor of Operations Management Emeritus, Rollins College Graduate School of Business is the person in my corner. Barry has opened doors and has provided ...

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