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Figuring Foreigners Out: A Practical Guide

Book Description

Here is the ultimate self-instructional cross-cultural training manual. Concepts at the heart of intercultural communication are addressed in a step-by-step manner and include individualism and collectivism, monochronic and polychronic concepts of time and power distance relationships in the workplace.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Contents
  6. Acknowledgments
  7. Introduction
  8. Chapter 1: What Is Culture?
    1. Exercise 1.1—Matching Values and Behavior
    2. Exercise 1.2—“How” Does a Behavior Mean?
    3. Exercise 1.3—What Culture Is Not
  9. Chapter 2: Building Blocks of Culture
    1. Exercise 2.1—Dialogues
    2. Concept of Self: Building Block 1
      1. Exercise 2.2—Dividing the Spoils
      2. Exercise 2.3—Individualist-Collectivist
      3. Exercise 2.4—Choices
      4. Exercise 2.5—What Would You Do?
    3. Personal versus Societal Responsibility: Building Block 2
      1. Exercise 2.6—An Accident
      2. Exercise 2.7—Universalist-Particularist
      3. Exercise 2.8—Choices
      4. Exercise 2.9—What Would You Do?
      5. Review Exercise—Building Blocks 1 and 2
    4. Concept of Time: Building Block 3
      1. Exercise 2.10—Service with a Smile
      2. Exercise 2.11—Monochronic-Polychronic
      3. Exercise 2.12—Choices
      4. Exercise 2.13—What Would You Do?
    5. Locus of Control: Building Block 4
      1. Exercise 2.14—Who’s in Charge Here?
      2. Exercise 2.15—Internal-External
      3. Exercise 2.16—Choices
      4. Exercise 2.17—What Would You Do?
      5. Review Exercise—Building Blocks 3 and 4
      6. Exercise 2.18—Dialogues Revisited
  10. Chapter 3: Styles of Communication
    1. Exercise 3.1—Dialogues
    2. Verbal Communication
      1. Exercise 3.2—Direct and Indirect Communication
      2. Exercise 3.3—Comparing Communication Styles across Cultures
      3. Exercise 3.4—Communication Techniques
      4. Exercise 3.5—Switching Styles
    3. Nonverbal Communication
      1. Exercise 3.6—The Body Language Quiz
      2. Exercise 3.7—Nonverbal Communication
      3. Exercise 3.8—Dialogues Revisited
  11. Chapter 4: Culture in the Workplace
    1. Exercise 4.1—Dialogues
    2. Exercise 4.2—Power Distance
    3. Exercise 4.3—Comparing Workplace Norms across Cultures
    4. Exercise 4.4—What Would You Do?
    5. Exercise 4.5—Dialogues Revisited
  12. Chapter 5: The Cross-Cultural Perspective
    1. Exercise 5.1—Description or Interpretation?
    2. Exercise 5.2—The Stages of Cultural Awareness
  13. Epilogue
  14. Recommended Reading
  15. Footnotes
    1. Introduction
      1. ch00_fm08_intro_fn01
    2. Chapter 2
      1. ch02fn01
      2. ch02fn02
      3. ch02fn03
      4. ch02fn04
    3. Chapter 3
      1. ch03fn01
    4. Chapter 4
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