Index
A
abuses (collection)
consumer rights, 173
federal civil penalties, 5
ACA (American Collectors Association) International
conduct standards, 28
support for reform, 158
acceptance companies, 76
accountability (collection agencies), 167-169
accounts
charged-off, 106
delinquent, 65
expiration of debts, 123-125
fraudulent, 35
PIF (payment in full), 61-68
prelegal, 143
skip-tracing, 32
WIP (work in progress), 32
Accounts Retrievable System, 57
accredited counseling services, 156
Accurint, 32
advocacy (consumers), 5
American Bankers Association, 6
American Collectors Association. See ACA International
antipoverty agencies, 59
arbitration, 74
ARM Financial, 54
attorneys, consumer law, 183-187
automated dialers, 139
B
bank debt, 23-29
BBB (Better ...
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