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Failure to Communicate: How Conversations Go Wrong and What You Can Do to Right Them by Holly Weeks

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CHAPTER 7

Out of Combat

Changing the Game

ON THE DAY JACKIE, a manager in the auditing department of a bank that had been made much larger by a recent merger, had a review scheduled with Ross, who was one of her new reports, she was nervous. The bank had firmed up its performance evaluations to make them more specific and fine-grained.

Through the grapevine, Jackie had heard that Ross was known to be ambitious and quick to challenge any feedback that didn’t serve his professional forward motion. She had also heard that Ross’s auditing skills were more advanced than his interpersonal skills. Apparently, Ross had a superior manner that alienated people in the departments he audited. Because audits are admittedly a little hard to take, the managers ...

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