CHAPTER 2

The Nature of Business—A Secret Hidden in Plain Sight

The best way of keeping a secret is to pretend there isn’t one.

—Margaret Atwood

Sustained operations leadership success requires understanding the natural behavior of business. This natural behavior is a secret hidden in plain sight. We will talk a fair amount about natural behavior of operations and businesses in general because we see so very often that executives do not clearly understand the natural behavior of the operations they are trying to manage. If they did, they would not use brute force approaches such as:

image Install a directly coupled moving assembly line for airplane ...

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