The Benefits of Tracking
We do recommend that teams have a tracker. However, every team we've worked with has had trouble getting someone to fit the position. The tracker needs to have a nonthreatening approach to getting information, needs to be sensitive to body language and other nonverbal behavior, and needs to be willing and able to track on a regular basis.
We've tried it with peers, customers, managers, and people who happened by on the street. Our best experience was with a manager who was really good at being nonjudgmental, but whose slightly sad expression when people fell short encouraged them to do their best for him. Our worst experience was when we tried switching to a different tracker each iteration, making it a rotating duty ...
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