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External Quality Audit by Chenicheri Sid Nair, Mahsood Shah

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14

Institutional management and quality audit: the experience in Chile

María José Lemaitre, Mario Maturana, Elisa Zenteno and Andrea Alvarado

Abstract:

After a decade and several cycles of institutional accreditation carried out under a quality audit approach, it was considered necessary to find out what effects – if any – were apparent in higher education institutions. A review of accreditation decisions in ten universities in Chile, with different accreditation results, yielded interesting information about changes in governance and managerial practices. Interviews with representatives of the universities that showed a more marked improvement identified good practices with regard to the review and operationalization of mission statements, ...

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