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External Quality Audit

Book Description

Whilst external quality audits have been in place for more than a decade in some countries, limited research exists on the extent to which such audits have been effective in improving systems and processes for quality assurance in higher education institutions, and the extent to which such audits have improved academic standards, outcomes and student experience. External Quality Audit looks at the experience of countries where external quality audits have been established by governments, and provides analyses of their effectiveness in improving quality assurance in universities and other higher education institutions.

  • Brings together the experience of academics and administrators in higher education institutions
  • Examines international experience on the extent to which external quality audits have improved quality assurance at national, institutional and faculty levels
  • Gives perspective from a variety of higher education institutions

Table of Contents

  1. Cover image
  2. Title page
  3. Table of Contents
  4. Copyright
  5. List of figures and tables
  6. Preface
  7. About the editors and contributors
  8. Chapter 1: Quality assurance – corporate fist in a velvet glove?
    1. Abstract:
    2. Australian quality assurance
    3. Measuring teaching quality
    4. Educational reform
    5. Quality assurance for teaching at James Cook University 2000–10
    6. The JCU historical context for quality assurance
    7. Quality assurance – summary of influences on teaching
    8. All is not rosy in the world of professors
  9. Chapter 2: The impact of external quality audit in a private for-profit tertiary education institution
    1. Abstract:
    2. Introduction
    3. Evidence of effectiveness: global perspective
    4. Brief overview of private providers in Australia
    5. External quality audits of private providers
    6. Quality audit approach
    7. Discussion on the effectiveness of the quality audit
    8. Conclusion
  10. Chapter 3: Multiple views of quality audits in New Zealand: a case for advancing systemic understanding
    1. Abstract:
    2. Introduction
    3. A brief overview of quality audits
    4. Quality audit in New Zealand
    5. Views of quality audits in New Zealand
    6. Conclusion
  11. Chapter 4: Reflections on the effectiveness of four cycles of external quality audits in New Zealand universities
    1. Abstract:
    2. Introduction
    3. Universities New Zealand and the establishment of the New Zealand Universities Academic Audit Unit, Te Whanga Ttari
    4. National context: recent government policy
    5. International context
    6. The impact of academic audit on systems and processes
    7. The impact of academic audit on standards, outcomes and the student learning experience
    8. The impact of academic audit at institutional and national level
    9. The future challenges for quality assurance in New Zealand universities
    10. Conclusion
  12. Chapter 5: Enhancing quality assurance in an institution: the University of the South Pacific experience of an external audit
    1. Abstract:
    2. University of the South Pacific: an overview
    3. A vision for the year 2020
    4. The quality strategy
    5. External audit
    6. The self-assessment
    7. Post-audit – the processes and impacts
    8. Conclusion
  13. Chapter 6: Quality audits in Hong Kong: seeking evidence of quality enhancement
    1. Abstract:
    2. The education landscape in Hong Kong
    3. Quality audits in Hong Kong
    4. Methodology for analysis of the Quality Assurance Council reports
    5. Findings
    6. Summary
  14. Chapter 7: External quality audits and quality assurance in the higher education sector: the Malaysian perspective
    1. Abstract:
    2. Introduction
    3. Quality audit practice in higher education
    4. Government policy on external quality audits
    5. The case of Universiti Teknologi Malaysia
    6. A practitioner’s point of view
    7. Future challenges for higher education quality assurance in Malaysia
    8. Conclusion
  15. Chapter 8: External quality audit in the UK: an impact analysis
    1. Abstract:
    2. Introduction
    3. The purposes of Institutional Audit
    4. The implementation of Institutional Audit1
    5. The effects of Institutional Audit
    6. Reflections on Institutional Audit
    7. Conclusions
  16. Chapter 9: Effect of external quality agencies on universities in India
    1. Abstract:
    2. The context
    3. The Indian scenario
    4. Effects of external assurance
    5. Assuring transnational education
    6. Lessons to be learned
  17. Chapter 10: External quality audits in South African higher education: goals, outcomes and challenges
    1. Abstract:
    2. Introduction
    3. External quality assurance in the South African higher education context
    4. Functions of the HEQC
    5. Principles and approaches in the institutional audit system
    6. Systems and procedures for institutional audits
    7. External institutional audits: outcomes and impact
    8. Impact of the audit process: preparation and site visit
    9. The issue of impact through audit recommendations
    10. Evaluating the student experience in audits
    11. Conclusion
  18. Chapter 11: Development, effectiveness and future of quality assurance and assessment in Italian higher education
    1. Abstract:
    2. Introduction
    3. Stages in quality assurance in Italian higher education
    4. Conclusion: the trade-off between differentiation and standardisation
  19. Chapter 12: Audits of quality assurance systems of higher education institutions in Finland
    1. Abstract:
    2. The Finnish system of higher education
    3. Brief background of government policy on external quality audits in Finland
    4. Role of FINHEEC, the national quality assurance organization
    5. How do the audits impact on quality management?
    6. Audits and educational outcomes
    7. Students’ role in quality management
    8. The impact of audits at national, institutional and faculty level
    9. The future challenges of higher education quality assurance
    10. Note
  20. Chapter 13: External quality auditing: strengths and shortcomings in the audit process
    1. Abstract:
    2. Introduction
    3. External quality auditing in Norway
    4. A process view on audits
    5. Data and methods
    6. The functioning and effects of external audits in Norway
    7. Some final reflections
  21. Chapter 14: Institutional management and quality audit: the experience in Chile
    1. Abstract:
    2. Development of external quality assurance schemes in Chile: an answer to the challenges of higher education evolution
    3. A study to learn about the impact of quality audits
    4. Results
    5. Lessons learned and recommendations
  22. Chapter 15: Scope, transparency and style: system-level quality strategies and the student experience in Australia
    1. Abstract:
    2. Introduction
    3. External quality audit and the student experience
    4. The Australian Universities Quality Agency and the Tertiary Education Quality and Standards Agency
    5. System-level quality strategies and the impact of external review
    6. Conclusion: the merits of external review and prospects for future development
  23. Chapter 16: Accreditation and institutional learning: the impact interactions based on a minimaxing strategy have on the benefits from external reviews
    1. Abstract:
    2. Introduction
    3. Purpose of this chapter
    4. Prelude: thoughts on the nature of learning
    5. Learning as a stochastic proposition
    6. Learning as a paradox
    7. Perception and learning
    8. The power of language used – who controls the narrative?
    9. When learning happens
    10. Limitations to organizational learning
    11. Level 1: Nexus or nexum – type of interaction between HEIs and external agents
    12. Level 2: Structural and cultural impacts on compliance
    13. Conclusion
  24. Chapter 17: Has it worked globally?
    1. Abstract:
    2. Introduction
    3. Have audits been successful?
    4. Where to from here?
  25. Index