Sometimes you want to have a workflow act one way, sometimes in another way. Usually, this is because of the value of a field in the record. Maybe you want one person to approve a step, unless the dollar value is above a certain amount, in which case it goes to another.
You can do this by using the Conditional decision element to create routes through the workflow.
In this recipe, we will show how you can use this element to create multiple workflow processes within one.
To add a conditional decision to a workflow, follow these steps: