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Exploring Management, Third Edition

Book Description

The primary goal of this edition of Exploring Management is to help build core management competencies for today's global and more complex workplace, including issues related to planning, organizing, leading, and controlling (POLC) - with more hands-on type materials such as cases, exercises, and application. Schermerhorn uses a conversational and interactive writing style to master concepts in a bite-size and fundamental approach.

This text presents managerial concepts and theory in a straight-forward, interesting style with a strong emphasis on application. The discussion of theory is framed in a unique, engaging, and concise way. The goal is to promote critical thinking and ability to make sound business decisions using managerial theory. Concepts are explored and reinforced by most hands-on applications, exercises, cases, and the integration of technology. The text also focuses on the most important aspects of the POLC model, emphasizing skill-building.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright
  4. Dedication
  5. About the Author
  6. Reader Note
  7. Preface
    1. Student and Instructor Resources
    2. WileyPLUS
    3. Acknowledgments
  8. Brief Contents
  9. Contents
  10. 1: Managers and the Management Process: Everyone Becomes a Manager Someday
    1. Takeaway 1.1: What Does It Mean to Be a Manager?
    2. Takeaway 1.2: What Do Managers Do and What Skills Do They Use?
    3. Takeaway 1.3: What Are Some Important Career Issues in the New Workplace?
  11. 2: Management Learning: Great Things Grow from Strong Foundations
    1. Takeaway 2.1: What Are the Lessons of the Classical Management Approaches?
    2. Takeaway 2.2: What Are the Contributions of the Behavioral Management Approaches?
    3. Takeaway 2.3: What Are the Foundations of Modern Management Thinking?
  12. 3: Ethics and Social Responsibility: Character Doesn't Stay Home When We Go to Work
    1. Takeaway 3.1: How Do Ethics and Ethical Behavior Play Out in the Workplace?
    2. Takeaway 3.2: How Can We Maintain High Standards of Ethical Conduct?
    3. Takeaway 3.3: What Should We Know About the Social Responsibilities of Organizations?
  13. 4: Managers as Decision Makers: There Is No Substitute for a Good Decision
    1. Takeaway 4.1: How Do Managers Use Information to Solve Problems?
    2. Takeaway 4.2: What Are Five Steps in the Decision-Making Process?
    3. Takeaway 4.3: What Are Some Current Issues in Managerial Decision Making?
  14. 5: Plans and Planning Techniques: Get There Faster with Objectives
    1. Takeaway 5.1: How and Why Do Managers Use the Planning Process?
    2. Takeaway 5.2: What Types of Plans Do Managers Use?
    3. Takeaway 5.3: What Are Some Useful Planning Tools and Techniques?
  15. 6: Controls and Control Systems: What Gets Measured Happens
    1. Takeaway 6.1: How and Why Do Managers Use the Control Process?
    2. Takeaway 6.2: What Types of Controls Are Used by Managers?
    3. Takeaway 6.3: What Are Some Useful Control Tools and Techniques?
  16. 7: Strategy and Strategic Management: Insight and Hard Work Deliver Results
    1. Takeaway 7.1: What Types of Strategies Are Used by Organizations?
    2. Takeaway 7.2: How Do Managers Formulate and Implement Strategies?
  17. 8: Organization Structure and Design: It's All About Working Together
    1. Takeaway 8.1: What Is Organizing as a Managerial Responsibility?
    2. Takeaway 8.2: What Are the Most Common Types of Organization Structures?
    3. Takeaway 8.3: What Are the Trends in Organizational Design?
  18. 9: Organizational Cultures, Innovation, and Change: Adaptability and Values Set the Tone
    1. Takeaway 9.1: What Is the Nature of Organizational Culture?
    2. Takeaway 9.2: How Do Organizations Support and Achieve Innovation?
    3. Takeaway 9.3: How Do Managers Lead the Processes of Organizational Change?
  19. 10: Human Resource Management: Nurturing Turns Potential into Performance
    1. Takeaway 10.1: What Are the Purpose and Legal Context of Human Resource Management?
    2. Takeaway 10.2: What Are the Essential Human Resource Management Practices?
    3. Takeaway 10.3: What Are Current Issues in Human Resource Management?
  20. 11: Leadership: A Leader Lives in Each of Us
    1. Takeaway 11.1: What Are the Foundations for Effective Leadership?
    2. Takeaway 11.2: What Can We Learn from the Contingency Leadership Theories?
    3. Takeaway 11.3: What Are Current Issues and Directions in Leadership Development?
  21. 12: Individual Behavior: There's Beauty in Individual Differences
    1. Takeaway 12.1: How Do Perceptions Influence Individual Behavior?
    2. Takeaway 12.2: How Do Personalities Influence Individual Behavior?
    3. Takeaway 12.3: How Do Attitudes, Emotions, and Moods Influence Individual Behavior?
  22. 13: Motivation: Respect Unlocks Human Potential
    1. Takeaway 13.1: How Do Human Needs Influence Motivation to Work?
    2. Takeaway 13.2: How Do Thought Processes and Decisions Affect Motivation to Work?
    3. Takeaway 13.3: How Does Reinforcement Influence Motivation to Work?
  23. 14: Teams and Teamwork: Two Heads Really Can Be Better Than One
    1. Takeaway 14.1: Why Is It Important to Understand Teams and Teamwork?
    2. Takeaway 14.2: What Are the Building Blocks of Successful Teamwork?
    3. Takeaway 14.3: How Can Managers Create and Lead High-Performance Teams?
  24. 15: Communication: Listening Is the Key to Understanding
    1. Takeaway 15.1: What Is Communication and When Is It Effective?
    2. Takeaway 15.2: What Are the Major Barriers to Effective Communication?
    3. Takeaway 15.3: How Can We Improve Communication with People at Work?
  25. 16: Diversity and Global Cultures: There Are New Faces in the Neighborhood
    1. Takeaway 16.1: What Should We Know About Diversity in the Workplace?
    2. Takeaway 16.2: What Should We Know About Diversity Among Global Cultures?
  26. 17: Globalization and International Business: Going Global Isn't Just for Travelers
    1. Takeaway 17.1: How Does Globalization Affect International Business?
    2. Takeaway 17.2: What Are Global Corporations and How Do They Work?
  27. 18: Entrepreneurship and Small Business: Taking Risks Can Make Dreams Come True
    1. Takeaway 18.1: What Is Entrepreneurship and Who Are Entrepreneurs?
    2. Takeaway 18.2: What Should We Know About Small Businesses and How to Start One?
  28. Self-Assessments
    1. Class Exercises
    2. Team Projects
  29. Cases
    1. Case 1: Trader Joe's: Keeping a Cool Edge
    2. Case 2: Zara International: Fashion at the Speed of Light
    3. Case 3: Patagonia: Leading a Green Revolution
    4. Case 4: Amazon: One E-Store to Rule Them All
    5. Case 5: Nordstrom: Planning a Better Inventory
    6. Case 6: Electronic Arts: Inside Fantasy Sports
    7. Case 7: Dunkin' Donuts: Betting Dollars on Donuts
    8. Case 8: Nike: Spreading Out to Stay Together
    9. Case 9: Apple: People and Design Create the Future
    10. Case 10: Netflix: Making Movie Magic
    11. Case 11: SAS: Business Decisions at the Speed of Information
    12. Case 12: Facebook: Social Networking Is Big Business
    13. Case 13: Panera Bread Company: Staying Ahead of Long-Term Trends
    14. Case 14: Pixar: Animated Geniuses
    15. Case 15: Twitter: Redefining Communication
    16. Case 16: Toyota: Looking Far into the Future
    17. Case 17: Harley-Davidson: Style and Strategy Have Global Reach
    18. Case 18: In-N-Out Burge r: Building a Better Burger
  30. Test Prep Answers
    1. Test Prep 1
    2. Test Prep 2
    3. Test Prep 3
    4. Test Prep 4
    5. Test Prep 5
    6. Test Prep 6
    7. Test Prep 7
    8. Test Prep 8
    9. Test Prep 9
    10. Test Prep 10
    11. Test Prep 12
    12. Test Prep 13
    13. Test Prep 14
    14. Test Prep 15
    15. Test Prep 16
    16. Test Prep 17
    17. Test Prep 18
  31. Glossary
  32. Endnotes
    1. Feature Notes 1
    2. Endnotes 1
    3. Feature Notes 2
    4. Endnotes 2
    5. Feature Notes 3
    6. Endnotes 3
    7. Feature Notes 4
    8. Endnotes 4
    9. Feature Notes 5
    10. Endnotes 5
    11. Feature Notes 6
    12. Endnotes 6
    13. Feature Notes 7
    14. Endnotes 7
    15. Feature Notes 8
    16. Endnotes 8
    17. Feature Notes 9
    18. Endnotes 9
    19. Feature Notes 10
    20. Endnotes 10
    21. Feature Notes 11
    22. Endnotes 11
    23. Feature Notes 12
    24. Endnotes 12
    25. Feature Notes 13
    26. Endnotes 13
    27. Feature Notes 14
    28. Endnotes 14
    29. Feature Notes 15
    30. Endnotes 15
    31. Feature Notes 16
    32. Endnotes 16
    33. Feature Notes 17
    34. Endnotes 17
    35. Feature Notes 18
    36. Endnotes 18
    37. SKILL-BUILDING PORTFOLIO
  33. Photo Credits
  34. Name Index
  35. Subject Index
  36. Organization Index