Exploding the Myths Surrounding ISO9000 - A Practical Implementation Guide

PREFACE

The International Standard known generically as “ISO9000” has had – and continues to have – a significant effect on organizations around the world. After more than 25 years of experience by personnel in user organizations, auditors, consultants, and trainers, there are still fundamental misunderstandings of what is involved in applying the requirements contained in ISO9001.

Initially used on a “voluntary” basis for agreement on quality assurance between customers and their suppliers, the use of so-called “third-party certification,” which independently audited and confirmed compliance, became a popular option for both parties. Customers saw a cost-effective alternative to maintaining supplier quality departments, instead relying on the ...