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Expertise and Technology by P. Carlo Cacciabue, Erik Hollnagel, Pietro C. Cacciabue, Jean-Michel Hoc

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14

The Art of Efficient Man-Machine Interaction: Improving the coupling between man and machine

Erik HOLLNAGEL

Human Reliability Associates

Efficient and safe man-machine interaction requires an efficient coupling between man and machine, in the sense that the machine performs and responds as the operator expects it to. Rather than force the user to adapt to the system, the system should be adapted to the user. This can be achieved either through design, during performance, or by management. Each of these cases are considered and evaluated against a common set of criteria.

THE NEED FOR ADAPTATION

There are many ways in which the current state of man-machine interaction can be characterized. On one side it is quite common to focus on how things ...

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