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Expertise and Technology by P. Carlo Cacciabue, Erik Hollnagel, Pietro C. Cacciabue, Jean-Michel Hoc

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10

Design of Cooperative Systems in Complex Dynamic Environments

Hakim BENCHEKROUN

Conservatoire National des Arts et Métiers

Bernard PAVARD

CNRS

Pascal SALEMBIER

Conservatoire National des Arts et Métiers

We describe a general method we use to design cooperative environments in real situations. We develop the notion of environmental resources and show how cognitive simulation can be used to design and test the new working environments. This general approach is centered around two work situations (air traffic control and emergency center) where cooperation can be viewed as the key point for task accomplishment.

INTRODUCTION

Understanding cooperative activity and developing methodologies to design and test cooperative environments (groupware, ...

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