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Expertise and Technology by P. Carlo Cacciabue, Erik Hollnagel, Pietro C. Cacciabue, Jean-Michel Hoc

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9

An Orientation-Based Approach to Expertise

Leena NORROS

Technical Research Center of Finland

The expertise of operators of complex dynamic processes expresses itself in the operators’ ability to interpret the process situation on the basis of mediated and often uncertain information of the process. An orientation-based approach was developed to study mastery of this demand from the point of view of operators’ diagnostic and prognostic decision making. According to this approach, in problem solving situations, operators adopt qualitatively different orientations towards the target process. It is, further, supposed that differences in orientations correlate with differences in action strategies and efficiency of actual process control performance ...

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