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Expertise and Technology by P. Carlo Cacciabue, Erik Hollnagel, Pietro C. Cacciabue, Jean-Michel Hoc

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2

Human Operator Expertise in Diagnosis, Decision-Making, and Time Management

Jean-Michel HOC

CNRS - University of Valenciennes

René AMALBERTI

Centre d’Études et Recherches en Medecine Aérospatiale

Nicholas BOREHAM

University of Manchester

Although there are abundant theoretical frameworks for diagnosis in the laboratory or in the field, they present serious limitations in Dynamic Environment Supervision (DES). However, empirical data collected on expert operators can lead toward a more extended model which takes dynamic features of the environment into account. A functional analysis of the supervisory activity is delineated that stresses the link between diagnosis and overall operator activity (especially decision-making). The main theoretical ...

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