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Expertise and Technology by P. Carlo Cacciabue, Erik Hollnagel, Pietro C. Cacciabue, Jean-Michel Hoc

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1

Work with Technology: Some Fundamental Issues

Erik HOLLNAGEL

Human Reliability Associates

Pietro Carlo CACCIABUE

CEC Joint Research Centre, Ispra, Italy

Jean-Michel HOC

CNRS - University of Valenciennes

COGNITION AND WORK WITH TECHNOLOGY

Working with technology is tantamount to working in a joint system where in every situation the most important thing is to understand what one is supposed to do. The joint system is the unique combination of people and machines that is needed to carry out a given task or to provide a specific function. In this book the focus is on a particular group of people that are called operators. An operator is the person who is in charge of controlling the system and who also has the responsibility for the system’s performance. ...

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