Experiencia líquida

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1. La visiÃ³n de los empleados sobre la experiencia de los clientes

Los empleados son vehÃculo para la transmisiÃ³n de la promesa de marca y captadores de la percepciÃ³n de la experiencia por parte los clientes.

El impacto sobre la experiencia trasciende a los empleados en contacto directo con los clientes, involucrando a todo nuestro capital humano.

Entender el papel de los empleados nos lleva a involucrarlos en el diseÃ±o de experiencia ...

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