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Experiences with Oracle 11gR2 on Linux on System z by Richard Smrcina, David Simpson, Barton Robinson, Romain Pochard, Michael MacIsaac, Helne Grosch, Damian Gallagher, Ivan Dobos, Armelle Cheve, Gaylan Braselton, Kathryn Arrell, Sam Amsavelu

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Working effectively with Oracle support
This appendix is intended to provide an overview of methods and techniques by which you can make effective use of the Oracle Support resources that are provided under their support contracts, in normal operations and when problems are encountered.
We draw extensively on real-world experience (one of the authors is an Oracle Support Engineer) and we hope that it provides a smooth interaction between your organization and Oracle Support.
This appendix includes the following topics:

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