O'Reilly logo

Expanding CustomerService as a Profit Center by Rob Reider

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 6

Looking at Customer Service by Type of Business

Introduction: Effective Customer Service by Type of Business

There are some customer-service techniques such as effective customer contact-reporting systems that apply to most businesses, while there are other procedures that pertain primarily to the specific type of business such as manufacturing, retailing, or professional services. Recorded below are six customer-service suggestions for selected types of businesses. The list of businesses and techniques is not meant to be all-inclusive nor are the suggestions meant to be the most critical ones. This checklist is only meant to be a starting point to provide some initial guidance to your thinking in dealing with one of these, or another, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required