O'Reilly logo

Expanding CustomerService as a Profit Center by Rob Reider

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 1

Customer Service as a Profit Center

Introduction

Organizations have been in existence for thousands of years—some successful and long lasting, others short lived. Through the years there has been no clear-cut criterion or formula for success. Many business organizations have been successful through such intangible attributes as dumb luck, falling into a niche marketplace, being the first, consumer acceptance, and so on. Other companies using the best available business acumen and customer-service methods have failed miserably. Identifying, implementing, and maintaining the secret of success is an elusive target. Banking on what has worked in the past and your own internal Ouija board are ineffective substitutes for objective internal ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required