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Executing SOA: A Practical Guide for the Service-Oriented Architect by Tilak Mitra, Dr. Keith Jones, Robert G. Laird, Norbert Bieberstein

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Chapter 8. Collaboration Under SOA: The Human Aspects

In the previous chapters, we concentrated on technical and organizational aspects of SOA in the enterprise. We provided practical hints and experiences for setting up the IT development. But, SOA is like other innovations, not just another technology the IT shop incorporates. Each time a new technology is introduced or innovative technologies are applied in the enterprise, humans are involved: Employees, managers, business partners, and the customers decide whether a change is successful.

This chapter discusses the development of working in a service-oriented enterprise and how the SOA-based infrastructure enables people to collaborate more effectively and receive benefits of the enterprise. ...

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