About the Author

Danette McGilvray is president and principal of Granite Falls Consulting, Inc., a firm specializing in information quality management and data governance to support key business processes around customer satisfaction, decision support, supply chain management, and operational excellence.

For more than ten years she led information quality initiatives at Hewlett-Packard and Agilent Technologies. In her roles as practitioner, program and project manager, and internal consultant, she gained firsthand experience in implementing data quality in projects. She saw the benefits resulting from a focus on information quality in addition to the challenges and opportunities. Her initial work with customer information that supported sales ...

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