Chapter Summary
In this chapter, I described how you can take some of the concepts that have already been discussed, such as team folders, views, forms, distribution lists, and digital dashboards, and turn them into a completely dynamic and ever growing reservoir of knowledge and information. Specifically, I described the following:
How to use team folders to effectively store knowledge
How to use distribution lists to increase communication and help capture knowledge as it flows from person to person over email
How to index knowledge collected by a knowledge management system to ensure that all users have the ability to search the wealth of knowledge in an organization
How to tie all of these concepts and technologies together to create a knowledge ...
Get Exchange & Outlook®: Constructing Collaborative Solutions now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
