Service Level Agreements
A service level agreement (SLA) is a written agreement documenting the target percentage of time a service must be available and assigning penalties if it is not.
Importance Rating. How important are SLAs to the organization? Record the importance of this topic in the rating table below.
Solutions Rating. The list below compares the specific functionalities of each solution:
Standard and Dedicated offerings. Exchange Online offers 99.9 percent scheduled uptime. Organizations will be financially compensated when this uptime is not met.
On-premises solution. The business and end users have expectations about the availability of their messaging service. Most organizations, however, don’t formalize these expectations in the ...
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