7. Step 4: Ramifications on Business Operations
Before deciding whether to use online services, existing on-premises e-mail services, or a combination of e-mail services, it is important to carefully examine the ramifications of this decision on business operations.
The topics covered in this step are:
Service Continuity
Disaster Recovery Testing
Service Level Agreements
Adoption Rate for New Releases
Scheduled Maintenance
These topics will be used in evaluating the business operations concerns in this step, but they do not necessarily represent a comprehensive list. Each organization must consider its unique environment and needs.
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