4. Step 1: Client Experience

This step addresses the messaging capabilities that most significantly influence the client experience. The topics covered in this step are:

  • Office Outlook Web Access

  • Outlook Anywhere

  • MAPI

  • IMAP and POP

  • Mobile Devices Using Exchange ActiveSync

  • BlackBerry Devices

  • Macintosh Clients

  • Single Sign-On

  • Unified Messaging

  • Mailbox Sizes

For each topic in this step, record the importance and solutions rating scores in the appropriate boxes in the table at the end of each topic.

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