Appendixes
We would like to offer you some specific examples of real-world communication to employees about service standards and company philosophy. Here are three concrete examples of the way a company’s staff can be encouraged to anticipate the needs of their customers. Each was crafted for the company’s individual situation and the special relationship it has with its customers. We hope that these examples will spark your own explorations into the art of anticipation.
The Oasis Disc Manufacturing Customer and Phone Interaction Guidelines and Lexicon Excerpts demonstrate telephone and in-person customer interaction guidelines, language choice pointers, and general principles in abbreviated form. It is for use by employees with direct contact ...
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