Appendix 1Interview Protocols
CONTENTS
Protocol 3. Modified protocol for use by MSc master’s students in France
PROTOCOL 1—Pilot study
1. What does knowledge management mean in your organization and how important is it? In what way is your organization taking knowledge management seriously, or building knowledge management?
2. In what ways would you say that knowledge management, or developing knowledge management in the organization, has to do with the kind of social side or the social practices compared to the more technical practices?
3. How does the organization ensure that organizational learning takes place leading to change or adaptation of its capabilities?
4. Is it important for the organization ...
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