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Everything you want to know about Business Continuity by Tony Drewitt

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CHAPTER 9: INCIDENT AND CRISIS RESPONSE

With a well-understood set of activity recovery requirements and known contingency resource availability, or other strategic options, such as product/service replacement, all that is required is a well rehearsed response capability based upon concise, relevant and up-to-date plans and capable people to execute those plans.

Incidents, crises and disasters

To a large extent, incidents, crises and disasters are all the same thing, but it should be remembered that some situations can unfold more slowly than others, some begin with a ‘bang’ and others, such as IT system failures, don’t involve evacuation or issues of personal safety and welfare.

There is no shortage of people in, and around, the business continuity ...

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