INTRODUCTION

Organisational change has been the subject of many books, and will continue to be the subject of many more. This book considers such change in the modern context of information systems and information technology, both being enablers (and sometimes inhibitors) of business change.

IT is often considered to be inextricably linked to business – mostly by IT pundits; however, the popularity of outsourcing IT, and the increasing profile of software being provided as a service, are proof points that business may not share that point of view. If IT does not deliver value and benefit, it will be outsourced, no argument.

The book, therefore, does not hold IT as an essential partner to business and it does not consider only IT in the role of ...

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