FOREWORD

In every leadership position I’ve held, my philosophy has been the same: hire smart, self-motivated, creative people, and establish an environment conducive to teaming and leadership. I’ve found that to be particularly important in my current position as General Manager, Services, Support and Education for CA Technologies. One of the talents I admire most is the ability to create thought leadership, whether through an article, white paper or, in this case, a book.

The authoring of this book was the culmination of a multinational team effort. US-based authors, Brian and Darren, drew from the expertise and experience of a number of CA Services individuals. Most notable was Julie Tilke, VP Practice Services for Europe, from England. She ...

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