ACKNOWLEDGEMENTS
Adam Elster (General Manager, CA Technologies): For providing executive support and for his Foreword.
Tyson Faulkner and Ed Furilla (CA Technologies): For their excellent contributions, in particular the Appendix on acquisitions and mergers.
Dr John Stewart: He created the IT Infrastructure Library® (ITIL®) and is rarely credited for the achievement.
Rene van’t Veen and Arnold van Mameren: Two Dutchmen who were, and are, significantly ahead of their time in the field of organisational change, and whose original work I was privileged to use in ITIL® Version one.
Julie Tilke and Peter Doherty (CA Technologies): For their diligent reviews and intelligent suggestions.
John, Rene and Arnold were 20 years ahead of their time, and some ...
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