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Evaluating Websites and Web Services

Book Description

The pervasiveness of the Internet has had a significant impact on global politics, economics, and culture. To create a truly effective product in such a saturated digital environment, developers must study what has come before and how they can utilize existing tools to even greater effect. Evaluating Websites and Web Services: Interdisciplinary Perspectives on User Satisfaction explores some of the various approaches to the study and assessment of Internet technologies, providing scholars, researchers, developers, and professionals with critical knowledge and an interdisciplinary perspective on e-services in a variety of functional areas, from government and commerce to social media and education.

Table of Contents

  1. Cover
  2. Title Page
  3. Copyright Page
  4. Book Series
  5. Editorial Advisory Board and List of Reviewers
    1. Editorial Advisory Board
    2. List of Reviewers
  6. Preface
  7. Acknowledgment
  8. Section 1: E-Government
    1. Chapter 1: Evaluating E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. DEFINING E-GOVERNMENT
      4. EVALUATING E-GOVERNMENT WEB SITES
      5. DESIGN AND EVALUATION QUIDELINES AND STANDARDS BY THE U.S.A GOVERNMENT, THE EUROPEAN UNION AND THE UNITED NATIONS ORGANISATION
      6. CONCLUSION
    2. Chapter 2: Achieving Useful Government Accountability and Transparency Websites
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. TRANSPARENCY IN GOVERNMENT ACCOUNTABILITY
      5. BUDGETING
      6. PERFORMANCE MEASURES
      7. SOCIAL MEDIA
      8. USABILITY
      9. ACCESSABILITY
      10. SUPPORTABILITY
      11. NAVIGATION
      12. READABILITY
      13. CITIZEN ENGAGEMENT
      14. GOVERNMENT CITIZEN RELATIONSHIPS
      15. CUSTOMER SATISFACTION
      16. CHECKLIST
      17. FUTURE RESEARCH DIRECTIONS
      18. CONCLUSION
    3. Chapter 3: E-Government Services
      1. ABSTRACT
      2. INTRODUCTION
      3. QUALITY OF E-SERVICES AND ITS PECULIARITIES
      4. CONCEPTUAL MODEL FOR THE EVALUATION OF QUALITY OF PUBLIC ELECTRONIC SERVICES
      5. USE OF PUBLIC ELECTRONIC SERVICES IN LITHUANIA
      6. EMPIRICAL VALIDATION OF THE MODEL IN LITHUANIA
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
    4. Chapter 4: Developing, Implementing, and Evaluating a Web Interface in the Field of E-Government
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND: CHARACTERISTICS OF THE INFORMATION FLOWS WITHIN THE CRIMINAL JUSTICE DOMAIN
      4. DEVELOPMENT AND IMPLEMENTATION: FROM PROTOTYPE TO WEB INTERFACE
      5. THE WEB INTERFACE IN PRACTICE: AN EXAMPLE
      6. EVALUATION OF THE WEB INTERFACE
      7. CONCLUSION AND FUTURE RESEARCH DIRECTIONS
  9. Section 2: Websites Evaluation
    1. Chapter 5: Evaluating Destination Marketing Organizations’ Websites
      1. ABSTRACT
      2. INTRODUCTION
      3. CONCEPTUAL REVIEW
      4. EMPIRICAL REVIEW
      5. CONCLUSION AND IMPLICATIONS
    2. Chapter 6: Pharma in the Web
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. CONCLUSION
    3. Chapter 7: User Page Reviews in Usability Testing
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. AN EMPIRICAL STUDY: DESIGN OF THE EVALUATIONS
      5. RESEARCH QUESTIONS AND ANALYSIS PROCEDURES
      6. RESULTS
      7. CONCLUSION
      8. FUTURE RESEARCH DIRECTIONS
  10. Section 3: E-Customer Satisfaction
    1. Chapter 8: Customer Satisfaction Evaluation for Greek Online Travel Agencies
      1. ABSTRACT
      2. INTRODUCTION
      3. LITERATURE REVIEW
      4. MUSA METHOD
      5. RESEARCH METHODOLOGICAL FRAME
      6. RESULTS
      7. CONCLUDING REMARKS AND FUTURE RESEARCH
    2. Chapter 9: Customer Satisfaction and the Role of Demographic Characteristics in Online Banking
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND AND MAIN FOCUS OF THE CHAPTER
      4. METHODOLOGY
      5. RESULTS
      6. CONCLUSION AND RECOMMENDATIONS
    3. Chapter 10: Estimating User Loyalty in Social Networking Services
      1. ABSTRACT
      2. INTRODUCTION
      3. CUSTOMER LOYALTY
      4. METHODOLOGY
      5. RESULTS
      6. CONCLUSION
    4. Chapter 11: Designing and Evaluating Web Interaction for Older Users
      1. ABSTRACT
      2. INTRODUCTION
      3. CAPABILITIES AND LIFESTYLE PREFERENCES AMONG THE AGEING POPULATION
      4. NAVIGATIONAL STRATEGIES AND BEHAVIOURS
      5. METHODOLOGICAL CONSIDERATIONS
      6. DISCUSSION
      7. FUTURE RESEARCH DIRECTIONS
      8. CONCLUSION
  11. Section 4: Special Topics in E-Services
    1. Chapter 12: Usability and Accessibility of E-Health Websites
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODS
      5. RESULTS
      6. CONCLUSION AND RECOMMENDATIONS
      7. APPENDIX–USABILITY STUDY QUESTIONNAIRE
    2. Chapter 13: Pedagogical Evaluation of E-Learning Websites with Cognitive Objectives
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. METHODOLOGY
      5. FUTURE RESEARCH AND DIRECTIONS
      6. CONCLUSION
    3. Chapter 14: How Interface Design and Search Strategy Influence Children’s Search Performance and Evaluation
      1. ABSTRACT
      2. INTRODUCTION
      3. THEORETICAL BACKGROUND
      4. RESEARCH QUESTIONS
      5. RESEARCH METHOD
      6. RESULTS
      7. CONCLUSION AND DISCUSSION
      8. APPENDIX 1
      9. APPENDIX 2
    4. Chapter 15: Web Service Evaluation Using Probabilistic Models
      1. ABSTRACT
      2. INTRODUCTION
      3. BACKGROUND
      4. MAIN FOCUS OF THE CHAPTER
      5. CONCLUSION
  12. Compilation of References
  13. About the Contributors