Chapter 9. Managing Stakeholder Expectations
9.1 Chapter Objectives
After reading and thinking about the concepts and case studies presented in this chapter, you will be able to do the following:
• Understand how managing stakeholders expectations is connected to the evaluation of project decisions and, conversely, how project decisions impact stakeholder expectations
• Understand the importance of communications, trust, and transparency in managing stakeholder expectations
• Understand how client, developer, and management expectations change over time and how the stakeholder’s focus impacts the various activities that the stakeholder should perform over the course of the project in managing expectations
9.2 Context
Stakeholder is the latest ...
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