Sensitivity-Test Your Assumptions

One way to make your evaluation more efficient and effective is to test your model. Once you have created your spreadsheet or other mathematical model, perform what is called a sensitivity analysis on it. Sophisticated methods are available for sensitivity-testing mathematical models, but the following procedure should suffice for most e-learning evaluations.

Understate, Don’t Exaggerate

While conducting studies on e-learning’s ROI, I encountered a new problem, one I had never experienced in 30 years of business life: ROI figures that were too high! Unfortunately, a ROI figure that is too high may lack credibility.

What is too high? The answer depends on your business. If you are in a stable, steadily growing ...

Get Evaluating E-Learning now with the O’Reilly learning platform.

O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.