Your Turn
Level 4 evaluation connects learning to organizational goals and translates it straight to the bottom line. Nevertheless, business results are hard to measure and even harder to attribute to training.
Can any existing measures of business success be used to evaluate e-learningin your organization? How will you isolate the effects of training from other factors? Answer these questions using worksheet 6-1.
| Measure of Business Results | Suitable for E-Learning? (Yes/No) | How Will You Isolate the Effects of Training? |
|---|---|---|
| Sales or revenue | ||
| Profit margin | ||
| Market share | ||
| Stock price | ||
| Customer satisfaction ratings | ||
| Other: | ||
| Other: | ||
| Other: |
What method does your organization’s management ...
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