How to Measure Business Results
To measure business results, you must carefully define the results you will monitor and precisely document the effect of training on those results. Calculating business results for a single course may be impossible because the effect of a single course may be insignificant or intermingled with the effects of many other causes. A better approach may be to measure the effect of an entire curriculum or training program.
Business results, especially those of broad significance, take time to accrue. When evaluating the effects of e-learning, you must ask yourself how long to wait before results will be apparent. And, you must ask over how long a period you should monitor such results. It is not unusual to wait 12 months ...
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