Internal Versus External Evaluation
Evaluations can look inward at how you work or outward at what you accomplish. An internal evaluation aims at improving your development and management processes to make you more efficient. An external evaluation seeks to improve the results of your process as experienced by customers, that is, those who buy and take your training.
Though separate internal and external perspectives are possible, they are closely linked. Internal processes exist only to produce external results. Improving internal processes leads to better results, and knowledge of results provides clues for improving internal processes.
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