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Estimating Software-Intensive Systems: Projects, Products, and Processes by Richard D. Stutzke

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Chapter 25Determining Product Quality

Quality is an important characteristic of any product, especially software-intensive systems. Unfortunately, quality is in the eye of the beholder. This chapter explains the motivation for estimating and measuring the quality of software-intensive systems and products, identifies possible quality measures, and identifies challenges to estimating and measuring product quality. This chapter also surveys ways to estimate and measure software quality and describes some simple techniques. This chapter also explains the concepts of some advanced mathematical techniques, and provides references to books that treat these in detail.

25.1 Why Product Quality Is Important

There are many reasons to estimate and measure ...

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