7.6. Summary
The bottom line in assessing the value of Knowledge Management is whether it can provide significant, measurable return on the corporation's investment. In the absence of industry-wide proof that a KM approach is economically rewarding, and since ROI and benchmarking techniques cannot provide meaningful assessments, the balanced scorecard can be used to assess value and plan for future activity. However, the balanced scorecard technique is fraught with uncertainties resulting from the variability in how indicators, metrics, and objectives are assigned. Finally, when dealing with intellectual capital, issues such as information life span and time value of information have to be considered.
A little knowledge that acts is worth more than much knowledge that is idle.
—Kahil Gibran
Get Essentials of Knowledge Management now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
