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Essentials of Knowledge Management

Book Description

Reader-friendly survey of Knowledge Management (KM): a business optimization strategy that identifies, selects, organizes, distills, and packages information essential to the business of a company. Provides best practices in knowledge management, examines enabling technologies, and discusses implementation issues. Softcover. DLC: Knowledge management.

Table of Contents

  1. Copyright
  2. Dedication
  3. Preface
  4. Acknowledgments
  5. Overview
    1. Definition
    2. Intellectual Capital
    3. Tale of Two Companies
    4. Key Concepts
    5. Reality Check
    6. Summary
  6. Knowledge Organizations
    1. After reading this chapter you will be able to
    2. From What to How
    3. Matter of Perspective
    4. Knowledge Management Leadership
    5. Knowledge Management versus Process Reengineering
    6. Knowledge Management and Business Models
    7. Upsetting the Corporate Equilibrium
    8. Summary
  7. Knowledge Workers
    1. After reading this chapter you will be able to
    2. Unfortunate Loss
    3. Knowledge Worker Relationship Management
    4. Touch Points
    5. Knowledge Worker Loyalty
    6. Knowing Versus Doing
    7. Knowledge Worker Education
    8. Knowledge Worker Recognition
    9. Overhead
    10. Growing Communities of Practice
    11. Management as Information Gatekeeper
    12. Shaping Knowledge Worker Behavior
    13. Summary
  8. Process
    1. After reading this chapter you will be able to
    2. For the Love of Money
    3. Life-Cycle Overview
    4. Issues
    5. Support Mechanisms
    6. Creation and Aquisition
    7. Modification
    8. Use
    9. Archiving
    10. Transfer
    11. Translation/Repurposing
    12. Access
    13. Disposal
    14. Knowledge Management Infrastructure
    15. Summary
  9. Technology
    1. After reading this chapter you will be able to
    2. Electronic Whiteboard
    3. Enabling the Knowledge Management Process
    4. Groupware
    5. Pattern Matching
    6. Database Tools
    7. Controlled Vocabularies
    8. Professional Databases
    9. Application-Specific Programs
    10. Simulations
    11. Decision Support Tools
    12. Data Capture Tools
    13. Visualization Tools
    14. Interface Tools
    15. Authoring Tools
    16. Infrastructure
    17. On the Horizon
    18. Summary
  10. Solutions
    1. After reading this chapter you will be able to
    2. Formulating a Strategy
    3. Evaluation Process
    4. Summary
  11. Economics
    1. After reading this chapter you will be able to
    2. Defending the Investment
    3. Stakeholders
    4. Value Assessment
    5. Incremental Value
    6. Summary
  12. Getting There
    1. After reading this chapter you will be able to
    2. For the Record
    3. Implementation Overview
    4. Risk Management
    5. Predictors of Success
    6. Future
    7. Summary
  13. Further Reading
    1. Books
    2. Periodicals
    3. Web Sites Catering to Knowledge Management
  14. Glossary
  15. Index